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For special moments10/6/2023 High quality full resolution proofs became available on the web 9 days after the wedding. The contracted package: $1,485.00, November 2014 wedding, final payment of $437.05 “due on release of the proofs”. It seams appropriate to us to review some contract details: Please know that we have only the warmest regards for you and your family. We are sorry for your dissatisfaction and we apologize, that was never our intention to upset you like this. And for him not getting his precious few hundred dollars which we fully intended on paying (and did after their 3-week Christmas hiatus) Please do not use this company if you want QUALITY customer service. This was simply a matter of the owner Patrick Abel deciding to punish us for being out of the country and then Christmas break. It's not even the full high-definition proofs that were put online for viewing. There was NOTHING in writing that said we needed to pay immediately within a few days of our proofs going up. Thank you for ruining our Christmas gifts to our families over a measly few hundred dollars when we had already paid you thousands. I've informed many brides and grooms to NOT use this company because of their horrible owner. Never, never will I recommend their services, in fact quite the opposite. He was the most passive-aggressive "professional" we have ever had the experience of working with. So, we were not able to give any Christmas gifts of our wedding to our family as we had wanted to. We were not able to pay online or even over the phone as they "don't accept those forms of payment." Seriously, it's 2014 and we were out of the country! Upon our return we went to pay our $200 balance only to find out they were closed for THREE WEEKS for Christmas. Mind you, we had already paid thousands already. After a few days, Patrick "locked us out" of our online album, as we had not paid the final $200. THANK YOU Patrick for being such a joy to work with, such a happy smiling face on my wedding day, and for making our visions come to life with you beautiful photos. It honestly couldn't have been more perfect. The photos will be enjoyed for years to come. I honestly can't recommend them enough and am SO glad we chose to work with them for our wedding celebration. The prices were also extremely reasonable especially considering the level of fantastic service and dedication that they gives to their clients. We got SO MANY compliments from our guests. Our photos were beautiful - seriously beautiful. He worked at making sure we had unique poses for those perfect photo. He helped me to improvise on a few details when they wouldn't work properly at our venue, and turned the idea into something even more awesome. I knew right away when I met him that I'd love working with him and within minutes I felt like I was brainstorming my wedding day vision with an old friend. Ghly to what you're looking for and is extremely reliable and responsive. Our friends and family are raving about your work and we will recommend you to all our friends and family! Hopefully we can work together again soon. Thank you SO much Patrick and Special Moments for all your hard work. There are too many great ones to choose from. I loved all of the 1,300+ photos he took and we got our proofs back in less than a week after our wedding! The hardest part is picking photos for our album. He would pause and show us a shot he had just taken, he is so proud of his work and truly loves what he does. He was very accommodating at meeting us at the hotel we were staying at for the "getting ready" shots and frolicked all around Downtown Detroit with a smile on his face. He is so creative and I hopped up on a fire escape and he took shots that looked straight out of a wedding magazine. He may have looked at me like I was crazy for booking him about 18 months in advance, but it was worth it! We had great communication for the shots that were needed/wanted and he got all of them without a worry. He showed me a breath-taking black and white album and I knew that I had to have him capture our wedding day. I fell in love with his style, his keen eye, and his passion for photography.
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